Terms and Conditions.

Welcome to our coffee products website. Please read these terms and conditions carefully before using the site or making any purchase. By using the website, you agree to abide by these terms.

1. Introduction to the site

This website is an online platform for showcasing and selling coffee products within the Arab Republic of Egypt, including products such as coffee of various types, capsules, tools, and accessories for coffee preparation.

2. Using the site

The use of the website for any illegal purpose or in violation of public decency is prohibited. The website administration has the right to cancel or suspend any order if there is suspicion of illegal or prohibited activity. Users must enter correct and accurate information when registering or completing an order.

3. Prices and Payment

All prices are displayed in Egyptian Pounds and include Value Added Tax (if applicable). The website offers two payment options: - Online payment using the methods available on the site. - Cash on delivery to the shipping representative upon receiving the order. The website reserves the right to modify prices at any time without prior notice, while honoring the confirmed order price before any changes.

4. Shipping and Delivery

Orders are delivered to all governorates of the Arab Republic of Egypt within the period specified at the time of purchase. The delivery time may vary depending on the customer's location and the nature of the order. If the order cannot be delivered for any reason beyond our control, the customer will be contacted to arrange a new delivery date or to refund the amount paid.

5. Return and Exchange Policy

We always ensure the satisfaction of our customers and the quality of our products. Returns are accepted within a maximum period of 14 days from the date of receipt, provided that the product is in its original condition, unopened, and unused, with all attachments and original packaging intact. No product can be returned or exchanged if it has been opened or used to preserve the safety and quality of food products. The customer bears the shipping costs in the case of a return, unless the product is damaged or an incorrect order was shipped. The refund is made using the same payment method within 7 to 14 business days after receiving the product and completing the inspection.

6. Intellectual Property

All intellectual property rights of the website and its content (texts, images, designs, logos) are reserved and may not be copied or used without prior written permission from the website administration.

7. Privacy and Data Protection

We are committed to maintaining the confidentiality of customer data and not sharing it with any third party except as required to fulfill the order or in accordance with the law. More details can be found on the Privacy Policy page.

8. Amendment of Terms

The website reserves the right to modify these terms and conditions at any time, and the amendments become effective immediately upon being published on the site. It is advised to review the page periodically to stay informed of the latest updates.